Refund policy

Return and Refund Policy – Zolqeva

At Zolqeva, customer satisfaction is our priority.

Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

- The item must be unused and in the same condition as received.
- The item must include the original packaging.
- Proof of purchase is required.

Return Process

To request a return, please contact us at:

Email:
LazagaVeitenheimer558@outlook.com

Please include your order number and details about the product you wish to return.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status.

If approved, your refund will be processed to the original payment method within 5-10 business days.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please contact us:

Email:
LazagaVeitenheimer558@outlook.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. We will review the issue and provide an appropriate solution.